Well here we are in October and I honestly don't have a clue where this year is going. Been thinking about what to write for a while, and thought the best way is just to sit down and start typing and it will come.... so let's go. I've had a customer in recently and they had their computer hacked - well I say hacked, it wasn't really hacked as they received a phone call from a company who said words to the effect of "your computer has been hacked and we'll clean it for you" - if you receive a phone call like this, just put the phone down! What ever you do, don't download any software and allow them to take control of your computer. Whilst the software they get you to download is normally a known 'remote control' software that legitimate people use, the people that have phoned you aren't doing this out of the goodness of their heart - they want to install logging software or look to see if you use online banking so they can remove money from...
It really amazes me that people will call you at all hours just because you run a shop. I know I have a couple of phone numbers that are public and that's fair enough that people use them - that's why I have them lol. Getting missed calls is also a factor of life - sometimes you are dealing with a customer, unable to get to the phone in time (call of nature, making a coffee, whatever) - but I have answer phones so people can leave a message and I'll ring them back. However, I got a missed call the other Sunday at 00:36 - yup, just after half-past midnight! And again this morning at 02.26! Do customers really think that you will answer the phone at that time of day. My shop is open Monday to Friday between 9am and 4pm (yes I am normally here before I open) - and I do keep an eye on any emails or messages left outside these times. BUT there is no way I would even think about answer the phone at that time of day - that's just someone 'extracting the wee wee'! I kno...